Legal

Terms of sale

These terms cover every order placed on ORRIS. Placing an order means you accept them.

Orders

An order is a request to buy, not a completed sale. It is recorded as pending until payment is confirmed, then moves to paid, processing, shipped and delivered. We may cancel an order and refund it in full if an item turns out to be out of stock or the price was listed in error. Prices are shown in USD, converted from the SAR list price; prices and availability can change without notice.

Payments

Card payments run through Stripe. This store runs in Stripe test mode: no real card is charged, no money moves, and test card details must never be real card details. The order total is fixed at the moment the order is created; later catalog price changes do not affect it. A receipt is emailed to the address on the order once payment is confirmed.

Shipping

Orders are prepared and handed to a carrier, who records the carrier name and tracking code on the order. Once an order is marked shipped, its status page shows the carrier and tracking code. Delivery times depend on the carrier and destination and are estimates, not guarantees. Stock is reserved when you place an order and released again if the order is cancelled or left unpaid.

Returns

Unopened, sealed items can be returned within 14 days of delivery. Write to us with the order number before sending anything back. Opened fragrance, and items damaged after delivery, cannot be returned for hygiene reasons. Refunds go back to the original payment method through Stripe once the return is received and checked; shipping costs are refunded only when the item was faulty or the wrong item was sent.

Your account

You are responsible for the accuracy of the email and delivery address on your order, and for keeping your password private. We may suspend an account that is used to abuse the store.

Contact

Questions about an order, a return or these terms: reply to any ORRIS email or contact us from your account.